Shipping policy
SHIPPING POLICY
At SoulTemp, we aim to make every delivery experience smooth and reliable ✨
Processing Times
Orders are typically processed within 3–5 business days after purchase.
Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.
Shipping & Delivery
Estimated shipping times are 6–8 business days depending on your location.
Please note that delivery times may vary due to customs processing, carrier delays, holidays, or high-demand periods.
For some regions, including parts of Latin America, shipping may take slightly longer than estimated.
Free & Insured Shipping
We currently offer free insured shipping on all orders.
Delays
While we do our best to ensure timely delivery, SoulTemp is not responsible for delays caused by shipping carriers, customs, weather conditions, or events outside our control.
Incorrect Address Information
Please ensure that all shipping details are entered correctly at checkout. SoulTemp is not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at support@soultemp.store and we’ll do our best to help.
Contact
For any shipping-related questions, feel free to contact us anytime at: